QUICK & EASY RETURNS POLICY

We hope you are happy with your purchase. However, if you are not completely satisfied, you can return it for a full refund. Please see below for more information on our returns policy.

 

RETURNS

All returns must be posted within fourteen (14) days of the purchase date. All returned items must be in the same condition that they were sent, with any original tags/labels still attached. Please note, any items marked as defective and pierced jewellery (e.g. earrings) cannot be returned.

 

RETURNS PROCESS

To initiate a return, please email us at hausofhelinshop@gmail.com and provide details of the item(s) to be returned, as well as the reason for return. We will then provide you with the return address (in London) for you to post the item(s) back. Please note, you will be responsible for all return shipping costs. We strongly recommend that you use a trackable method to post your return.

 

REFUNDS

After we receive and inspect your return, we will process your refund. Please allow at least 3 – 5 working days after we receive the item(s) for your refund to reach your account.


If you have any questions regarding our returns policy, feel free to drop us a message at hausofhelinshop@gmail.com. We aim to respond to all enquiries within 24 hours.